On Location at Appian World 2023: How AI Can Make Process Mining More Proactive

After attending Appian World 2023, Aaron Back follows up with Karina Buschsieweke, co-founder of Lana Labs and Appian‘s Director of Product Strategy, to discuss takeaways from the event and what to expect as Appian further integrates process mining and AI into its platform.

01:25 — Buschsieweke is a co-founder of the process mining company Lana Labs, which was acquired by Appian in 2021. She explains the product strategy at Appian, as they look into the latest technology trends as well as ensure executives and teams are informed about the latest developments.

03:32 — Aaron inquires about Buschsieweke's perspective on how Appian is embedding process mining into its solutions and how AI fits in. "We’re building a new category, basically, with what we’re doing with the Appian platform," Buschsieweke reports. They combine various technologies that companies need to build workflows and processes, enabling them to work more efficiently.

04:28 — Traditionally, process mining has been a more standalone technology. It's often not built into the companies’ strategies, which Buschsieweke suggests should be the case for long-term optimization.

05:16 — Lana Labs will improve the structure of Appian platforms by easing the integration of process mining into core business processes. All applications built on Appian have the automatic visibility that comes with process mining, so businesses will have improved analysis capabilities.

06:10 — The company has an automated root cause analysis that will identify problems within a process. This technology uses a machine learning algorithm that learns patterns to identify the problems. "Now, with arrays of generative AI, there's so much more that we can imagine," Buschsieweke says.

08:05 — Right now, process mining is mostly focused on analyzing historic data to learn from it and do better, Buschsieweke notes. "What we actually want to achieve in the future is that you will be notified about a problem that is likely to arise in the future so you can prevent it before it's actually happening." Organizations can save time and money by having AI infused into process mining.

09:45 — Process HQ is set to launch later this year in Q3. Because process mining can still be "a real expert job," Appian's data fabric can help with building "special records for process mining." With Process HQ, insights and deep expertise will be more easily accessible to users.

12:52 — In all aspects of AI, people must stay involved. "It's not taking the place of people," Aaron notes, as it's to augment and "spot those patterns, spot those ways we can be more efficient about how we work and then improve upon those for future processes."

13:25 — Buschsieweke shares her highlights from Appian World. She presented a keynote covering continuous improvement and the history of the Appian platform. Buschsieweke shares that continuous improvement is "an important topic to me because I believe it's the strategy and maybe the concept that we need to get things right in terms of sustainability and how our economy needs to change."

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